Taking payments and managing orders.
A company joining the e-commerce world has to decide on how they are going to accept the payments online.
Let's say a grocery e-commerce startup that sells in a small town.
Strategy1: Use Payment company sites.
Showcase your products on online and customer cart groceries and also proceed further for payments, the company with payments button take a customer to a third party website like PayPal.
The advantage of this strategy is a startup need not think about infrastructure, security, and receipts.
Strategy 2: Digital wallets
In this strategy, a customer loads cash into the e wallet of a company through his bank accounts and pay from it to purchase merchandise.
Strategy 3: Cash on delivery- Cash payments.
Unlike western world, India is not open to digital payments. Thus, a startup may ask customer to order online and pay cash at the time of delivery.
Strategy 4 : Cash on delivery - digital payments.
In this strategy, a customer orders a product online pay using debit card, or credit card or unified payments system( Google pay)
Strategy 5: Pay in the integrated payments platform using digital payments
A customer orders online and pays in the company e-commerce site using netbanking, credit card, debit card, and third party UPI like Google pay.
Strategy 6: use bitcoin payments.
The advent of block chain and bitcoins Encouraging a customer to pay through digital currencies.
Order management
In this strategy 1, a company focuses on a transaction and don't have control over customer payments. There may be issues of improper financial transactions.
However, when start up have complete e-commerce platform, apart from payments, it asks customers to create accounts and load personal details. This will aid a company to customize their sales promotion.
The integrated platform gets customer shipping addresses, can get permission for their contact sharing, and track orders for better customer satisfaction. Further, it can do market basket analysis and provide products recommendations.
24 comments:
Ankit Poddar
2GI18MBA33
What are payments and order issues you faced while purchasing from e-commerce sites?
1. Order didn't placed but money debited from bank account.
2. Some sites doesn't accepted Rupay Card.
3. In some company sites, wallet money cannot be put back into the bank account. Eg. Amazon Pay Wallet, BMS Wallet.
Yojan S
USN 2GI18MBA60
Issues faced while purchasing online :
1. Sometimes the online payment conformation is missing
2. On some websites we have limited payment preferenc
For ex: Street style store website does not provide the option of cash on delivery like many other websites
3. Sometimes we face problems with the hidden cost charged on the purchases
Ex : annual credit card fees that is charged to your card
4. Not receiving the delivery even after the online payment is made
Krupa Deshpande
2GI18MBA20
The issues faced while purchasing online online are:
1. Not receiving the orders even after the online payment is made.
2. Sometimes the payment will be made but the confirmation message or an email will not come due to which there will be confusion weather payment is made or no.
3. OTP Message womt he delivered on time due to network issues.
4.Hidden cost charges on the purchase are unknown due to which we face problem.
Rohan J Shanbhag
USN - 2GI18MBA42
1. some of website don't have all types of online payment facilities.
2. Some times Payment is not possible due to network issues.
3. Delivery is not done even after the payment is made.
4. Some times money is debited even when the order is not placed.
5. Some times confirmation is missing.
Product returned amount sometimes doesn't get credited
Transaction I'd not generated
Phone number or email updation/change is not easily processed by companies
Vijayta kale
2GI18MBA57
payments and order issues while purchasing online:
-issue exists while returning products. some e-commerce have very rigid time limit to return the order or place a refund.
-Delivery of order often turn up at our homes when we're out somewhere as there's no way to fix a particular time slot for the delivery to take place.
-digital payment failures: there can be network issues and the bank account wont get credited. One has to inform the site and then wait around 7-10 days before the amount is refunded to their bank accounts.
- unclear return and guarantee policies: usually such situations create a lot of problem. they wont specify anything clearly relating to return or refund etc, and confused looses interest and money.
-lack of security: E-commerce sites record important customer data like name, phone number, address, and bank details. If these sites don't implement cyber security measures, your data is at risk of falling into the wrong hands who can then hack on your bank account.
-delayed delivery.
-network connections can create problem in payments.
-lastly most common issue faced is the quality of product may not be as you think it is.
SANI PATIL
USN 2GI18MBA45
*What are payments and order issues you faced while purchasing from e-commerce sites
1. not easy to judge product quality while shopping on online
2. Logistics issue . Some online shopping companies are bonding with logistics company to mobilize their products from place to another but problem is damaged,robbery , and product mismatching.
3. Delivery time is not clear
4.Payment options are limited like debit card and credit card there is no option like google pay,phone pay ,bhim app etc
5.hidden costs are making negative impact on customer purchase decisions
6.Some time policies are not clear, like company wants to say something and customer is getting something
Pradeep km
USN 2GI18MBA35
1 less payment option (some website take oly online payment)
2 online transaction getting cancelled
Prajakta Lagade
USN:2GI18MBA36
The common problems that is faced during the
purchase from e-commerce site
1. Quality issues
2.Unclear websites policy
3.Trouble with unnecessary charges
4.Payment preferences are very limited
5.Lot of advertisement while being
6.Advanced payment disappointment
7.Absence of security
8.Missing payment as a nation
9.Slow loading time
10.Risk involved
11.Rear information on the product sheet
Pooja G
2GI18MBA34
1.sometime there are payment failure due to website server error ,issue with OTP etc.
2.sometime amount deducted from buyers account or card but website does not receive payment .
3.consumer have to file a complaint with website customer care to get refund but have to wait for 10-25 days for any action to be taken
Nitin Gahlot
2GI18MBA31
1) Sometimes there are payment failures due to web site's server error, payment gateway error, or technical glitches often deduct the payment from the buyer’s account or card, but the website does not receive the payment. Consumers have to file a complaint with the website’s customer care to get a refund, but they have to wait for 3-5 working days for any action to be taken.
2) Some of the websites don’t accept payment from gateway providers such as Rupay in Netflix payment.
3) Often pre-paid orders which are canceled before the time of delivery (in transact) take up to 5 working days to refund the money in the account.
4) Also one of the concerns of the customer is that the website such as Flipkart, amazon saves card details such as card number, expiry date if set on default payment method but raises the question of security at some point.
Varun Patil
2GI18MBA55
1 Payment preferences are limited - A lot of times, consumers do not know how to make the payment if the debit cards they use are not available as an option. More so, customers are often stuck with the payment options when Cash On Delivery is not available.
2 Payment confirmation missing - Sometimes when the customers are directed to the payment page, their money is deducted and suddenly, the page shuts off without any notice to the consumer.
3 Unclear website policies - Many shopping websites do not even have clear and concise website policies for return and refund.
4
Akshata N
2GI18MBA05
* Sometimes payment confirmation is missing .
* The trouble with hidden cost of hide tax charges, additional shipping charges.
* There will be payment failure due to the website server error .
Ex: KSRTC
* sometimes customers pay but the supplier doesn't deliver.
Abhish kamat
2Gi18MBA01
1.sometime there are payment failure due to website server error ,issue with OTP etc.
2) Some of the websites don’t accept payment from gateway providers such as Rupay in Netflix payment.
3) Logistics issue . Some online shopping companies are bonding with logistics company to mobilize their products from place to another but problem is damaged,robbery , and product mismatching.
4) Delivery time is not clear
Kusum Shidling
USN 2GI18MBA21
1. Coordination related issues
An issue looked in online shopping is issues with conveyance and coordination. Products are regularly lost or harmed while in travel and order following frameworks can’t precisely find the product.
2. Quality issues
Quality issues
The most severe problem while purchasing things online is that you have no assurance of a product’s quality. Surveys are not always correct, and all the examination can’t guarantee you of a product’s quality
3. Issues identifying with the product quality
The most widely recognized issue looked by customers in internet shopping is that there is no assurance of a product’s quality. With most online business sites going about as aggregators for vendors to sell their products, increasingly deceitful merchants are enrolling on these sites and selling low-quality or fake products for the sake of unique and marked products.
4. Advanced payment disappointments
Whether a client is paying by credit/debit card, net banking, or one of the few digital wallets which are available today, the frustration of digital payments consistently lingers overhead while making digital transactions.
5. Absence of security
Digital security, or all the more unequivocally its absence, is a significant issue on the web today. Online business locales record meaningful client information like name, telephone number, address, and bank subtleties.
6. Misty Website Policies
Many shopping sites don’t have clear and brief site details for return and discount. Purchasers get frustrated because of unclear stipulations about a refund and return.
7. Slow loading times
Do you like unlimited lines at markets? They’re as terrible as average stacking times in online business. Amazon evaluated in 2012 that each second of piling made them lose 1.6 billion dollars, which comprehends why this stage is so fast today.
Akshata Rane- 2aGI18MBA40
Issues faced:
1. If the order dsnt get confirm and money deducts ,they say money will refund in 3-4 business days , but it takes weeks for the money to return .
2- some sites ask for unnecessary charges.
3- the site takes too much time to load.
4- takes more time to deliver than mentioned.
5- extra delivery charges .
Chaitrali Shahapurkar
2GI18MBA09
1) Missing of online payment confirmation
2) payment is not possible due to network issues
3) hidden cost charged on the purchases causes problems
4) money is debited even when order is not placed
5) sometimes order isn't received even after payment
6) sometimes cash on delivery option is not available
Karan Nilajkar
2GI18MBA18
1.Network problem
2.so.etimes we press back button unknowingly while making online payment
3.some time we will not get the OTP
4.logistic problems
5.some times delivery is not on time
6.some time they transfer the wrong product
7.some time the quality of the goods are not good
Priyanka J
2GI18MBA39
Payment & order issues faced while purchasing from e commerce website :
1. Safety issues - As many people shop online these days, cyber criminals come up with innovative techniques to hack e-commerce websites and steal money from online shoppers. E-commerce sites will have important customer data like names, phone numbers, address, and bank details.
2. Delivery and logistics issues- Most of the e-commerce websites have an option where you can track your order, but this doesn’t always hold true. Sometimes, delivery executives deliver the product when you are not at home. In such a case, product delivery will be rescheduled. If this happens say more than three times, your order will be returned to the point of origin. In some cases, the product will be lost in the transit.
3. Failures while making a digital transaction - Another important problem faced by online shoppers is the failure of digital payments. Sometimes, due to a bad internet connection or technical glitch, the amount gets debited from the customer's bank account, but it does not get credited to the sellers account.
Jayatirtha Gumaste
2GI18MBA16
1. Failures while making a digital transactions:
Other than cash on delivery, e-commerce websites also allow you to pay through various modes like credit cards, debit cards, net banking and mobile wallets. Another important problem faced by online shoppers is the failure of digital payments. Sometimes, due to a bad internet connection or technical glitch, the amount gets debited from the customer's bank account, but it does not get credited to the sellers account.
2. Unclear Website Policies:
Before purchasing any product online, it is very important to go through the website policies. Some websites do not have a return or refund policy. In such a case, even if you receive a fake product, you will not be allowed to return it. Most of the websites which have unclear return policies end up selling low-quality products. You must also go through the policies vis-a-vis product warranty. In case you find any website having unclear policies, avoid making a purchase from them.
3.Additional charges:
The amount you pay for the product will not be same as the one you see at the website. Price of the product will be displayed on the website without tax, shipping, and handling charges. When you make the payments, all these charges will be added and the price goes up.
4. Safety issues:
As many people shop online these days, cyber criminals come up with innovative techniques to hack e-commerce websites and steal money from online shoppers. E-commerce sites will have important customer data like names, phone numbers, address, and bank details. If these details fall in the hand of fraudsters they can be misused.
5. Delivery and logistics issues:
Another important problem faced while shopping online is the delivery date. Most of the e-commerce websites have an option where you can track your order, but this doesn’t always hold true. Sometimes, delivery executives deliver the product when you are not at home. In such a case, product delivery will be rescheduled. If this happens say more than three times, your order will be returned to the point of origin. In some cases, the product will be lost in the transit.
Apoorva karva
2GI18MBA08
McDonald's considers as one of the most renowned brand in fast food segment.
McDonald's fast expansion into international markets could be attributed to its franchisee model.
Payment & order issues faced while purchasing from e commerce website.
1. Sometimes payment confirmation is missing .
2. Failures while making a digital transactions
3. Safety issues
4.Network problum
5.Logistic problum.
6.some sites ask for unnecessary charges.
Prajwal B. G.
2GI18MBA37
The common problems that is faced during the
purchase from e-commerce site
1. Quality issues
2.Unclear websites policy
3.Trouble with unnecessary charges
4.Payment preferences are very limited
5.Lot of advertisement while being
6.Advanced payment disappointment
7.Absence of security
8.Missing payment as a nation
9.Slow loading time
10.Risk involved
11.Rear information on the product sheet
Vittal SB
2GI18MBA59
Product returned amount sometimes doesn't get credited
Transaction I'd not generated
Phone number or email updation/change is not easily processed by companies
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