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Jaya.Chhapru USN 2GI18MBA15 To solve the issue pertaining to not understanding the traffic or railway rules experienced say dabawalas having 10 -15 yrs experience should train the new dabawalas for ease of operations
New Acquisition of Customers can be done trough word of mouth publicity.
The solution for.. fast food culture & customized boxes they can tie up with the different caterers to serve varieties of meal for examples diet food,fast food,Chinese or continental food also
Sonali sheth (2GI18MBA50) 1)To solve the issue is only of the possible ways to reduce the risk of defect is to use Six sigma to drive down the number of suppliers in turn reduces the risk. Six sigma refers to quality improvement and business strategy. 2) no over- reliance on technology. 3) cost of delivery and operational cost should be low. 4)traffic jams, pedistrains, delays in trains and signlas they should not stop the functioning. 5) discipline is very important for success.
Monika Patil (2GI18MBA25) Sir, they already hava 2 extra people each group but in case of natural calamities like heavy rain , it won't be able to work out with those 2 people rather they could hire more people like another two,it would be helpful. In regular days when everything is fine they may ask those people to do other activities like they can expand their business by cooking the food and giving to the employees working in the organisation so that it would be helpful for the employees (customer) to get good food.
USN 2GI18MBA49 SHWETA UTTAM the management of the dabbawala can try to make advertisement of their service in the companies where only few dabba are been delivered by various ways that is having a poster outside the company or giving away a advertisement poster with the dabba that is been delivered by this the other colleagues of the person getting the dabba can be attracted
Utkarsha Desai USN 2GI18MBA53 *give trainingregarding the traffic rules and railway bridge rules so they are aware of that and they don't avoid it. *Promotional offers can be done through people mouth publishing. * Delivery charges should be less.
For the people who have culture of fast food for them Dabbawalas can expand their business by cooking their own food and supplying to the employees working in the organisation .So that employees will get quality food and dabbawalas will get to expand their business.
1: Mumbai traffic? Ans : they should be smart enough to tackle the traffic.
2: natural calamities? They should be prepared n planned earlier only for the solution.
3: two extra dabbawallas in each group ? Ans : they should used when 1 or the other is not able to work properly.
4: Less education and avoiding traffic and railway bridge rules ? Ans : they should be thought it all in training only by seniors.
5 : customer request to outsource the food ? Ans: they can't do it cause they have to get up early for work and problem to investing money as they get less salary
6: no promotion offers? Ans: they should be given promotion accordingly to their abilities but not by how many years of experience.
7: internet n mobile backend service? Ans: They should be thought some proper English n simple usage of internet n mobile for better work.
8: customized boxes? Ans: customized or uncustomized all the boxes upper should be perfectly coded.
Jaya Chhapru USN 2GI18MBA15 Nuclear Families are increasing but there are many nuclear Families who still consider dabbawalas and prefer home cooked food basically in the areas like kurla Mahim ,Vile Parle,Vasai etc
There are no promotional offers but trust and Time efficiency can beat this challenge
Dabawalas would not prefer Delhi as it circular and have different Time slots and availability of locals is missing
In the world of technology, the dabbawala is working without use of any technological advancement. May be using some of the technological tools they also can improve their working system which can reduce time as well as workload.
People working with them are not really educated ,most of them are semi-literate so they only read the code n identity where to deliver the dabba. May be they can improve that and educate those people by giving them enough knowledge.
Mumbai is the place where in one can face lot of difficulties in form of climate, rains , traffic etc in this situation dabbawalas can open up various branches which will be locating in such a place that it should cover the maximum customer which will help to reduce time and pressure.
Dabbawalas are very quickly as compare to the Mumbai traffic and they are too much experience about routes so they can find a way easily.bit adding here we can give proper training courses to dabbawalas about railways rules timings which boggy they have to hire ,platform information etc
Promotional offers They can promote others brand like they can stick the small pamphlet to the dabba so each and every customer can see.
1. More training programs to be provided to dabbawalas. (avoiding trafic)
2. Carry commercials and samples inside dabbas.
3. Paint dabbas with advertisements.
4. Product endorsements.
5. Dabbawala owned restaurants with food take-out outlet.
6. Tie up with the other caterers to serve variety of meals i.e. diet food, Chinese/continental food, food for fasting.
7. Opportunity on the expansion of services on the routes of Mumbai metro & BRTS Generating revenue by promotion of other brands.
8. Expanding networks in other cities Booking of service through internet & SMS.
9. Should come with more numbers of promotional activities.
10. Delhi is the best option avalible for extension. Metro is widely spread across the Delhi and can be used as the medium for delivering the lunch boxes.
11. The expansion aspect leads them to collaborate or hier educated managers to manage new recruits of differnt culture.
The dabba wala started because of the banking workers who will not carry their daba's due to time and the rushes in the train
The fast-food culture of the young generation making problem for them but they are only in supply chain they are not in production so mainly they have to give more focus on that rather than fast-food culture beacause it will not work for longer period of time. And the 2 more extra people they kept on every group because if a person not well then that 2 person will take that person position and they will supply smoothly. They can aquire new customers buy providing what customer want. By providing the training they can make them aware of the rules of railways
1. Traffic in all cities is ever increasing and solution for quick and efficient collection and reaching the nearby station has to be worked out, Few suggestions like motourized transport fever collection points and increased man power may be of help. 2. Natural calamities are act of god and no one can stop them. a suitable plan for such calamities if any should include small hutments or store rooms nearby railway station may be of help. 3. Nuclear families, no cooking, is an increasing trend. The new customer aquisition is also related to this problem. being nuclear families both husband and wife are working and suitable food from community kitchens may be a solution. this will also be a promotional activity and can be exploited. 4. The dabbawalas can also tie up with the caterers to serve variety of meals such as diet food, chinese/continental, fasting food etc, for the customers where husband and wife both are working and are not able to cook food at the time of leaving the office. 5. Natural calamities and heavy rains in Mumbai made the dabbawalas to stop their service for a day or 2 until their mode of transport (local trains) were stopped. The Dabbawalas personally called their customers to inform about the stoppage of dabbas. 6. New customer aquistion can be made through word of mouth and diversity such as taste and preference of the customers. 7. It is said that mumbai dabbawalas are less educated but more dedicated. The dabbawalas management can provide them learning about the traffic rules and regulation.
CONCLUSION: The dabbawalas show that with the right system, an organization doesn't need extra talent to achieve extra performance. Even with less technological advancements and resources the dabbawalas are doing a tremendous job of registering themselves as a six sigma system.
The people who have experience of 10-15 yrs can train new trainers, so it will be easy for thm to operate. It will be difficult for the new person to invest ten times of group salary. Thy have to understand the traffic rules to the specific area and give them the idea about train timing so that the chances of missing train we be less.even they can make their own vans and can provode food,so that they can save time and easy to operate and also it should cover maximum area.
1) Increasing Mumbai traffic: Traffic affects the dabbawalas because they need to reach in time or else they will miss the trains But as they are using trains to cover the major long distance and bicycles to just pick up the food then traffic Wil affect them less In place where number of customers r more and traffic is also more there they should increase the employees so that the collection time Wil be reduced and they can move fast
2) Disruptions: Till date the errors are too less i.e. the dabbawalas accuracy rate is 99.97% . The things which affect their process is if any problems in local train bcz their process is fully dependent on local trains Til the local trians r running the dabbawalas wil be working
3) Extension problems in other cities: This is major problem for dabbawalas as their business model is only good for place like Mumbai where local trains are available They never thought of any other city bcz of this issue, being ecofriendly is their [30/03, 8:48 AM] Suchita: business USP They can think of other major cities like banglore also where more than 70% of the IT industries are there [30/03, 8:50 AM] Suchita: 4) Not interested in cooking: If someone is busy then they must inform one day before only to the dabbawala who comes to pick, but it's not possible everytime so of we provide dabbawalas cell phone then customer can contact them and inform them This Wil save the time of dabbawalas [30/03, 8:53 AM] Suchita: 5) No promotional offers: Here employees having experience of 7-10 years are only considered as managers. Employees salary depends on how much customers they are able to fetch on their own, in near future this may create problem to dabbawalas because without promotion no employees like to work for long duration
* Mumbai traffic is huge so widening of roads may solve and they use railway station so crowd in railway station for every 3mins gets changed as every 3mins local train arrives at station. * natural calamities can be tackled with precautions and safety measures. * Instead of two extra dabbawalla per group they can reduce it to one, so that if anything happens that dabbawalla can help others. * Conducting training program for dabbawallas to acknowledge them about traffic rules and railway bridge rules so that they can follow up with rules and there will not be any issues by traffic n railway authority. Even it will help them with fastening their service. It will be more helpful for them regarding their safety on road n stations. * There are more nuclear family in Mumbai, more than problem this nuclear family will provide them more business as oftenly all in family will be working and their tiffins need to be supplied. * Fast food culture will be fine for some extent of days, later they need home food so they will refer a homemade lunch box, even some mess and bhojnalaya's provide dabba to customers, dabbawallas deliver dabbas from mess and bhojnalayas where customers request to outsource cooking or when they are not interested in cooking. * Dabbawallas can ask their customers for promotional offers, customers working can promote their products through them. Dabbawallas can provide offers to their customers on promotional materials so that another source of income is generated to dabbawallas. * Extension problems in other cities can be overcome by another set of dabbawallas who will look after extension areas. * The demand for customized boxes by customers can be solved by discussion with customer about their customize requirements and accordingly dabbawallas can collect their dabbas from the place customers needs the dabba.
2GI18MBA22-shreya majati They can Collab with fast food chains like Dominos and other restaurants For delivery as they are expert in delivery, Can reduce cost by keeping extra one dabba wala per group rather than 2 Can collaborate with mess food and home food also for those are uninterested in cooking Proper training for employees helps them to follow traffic rules and other rules and also increase effeciency in performance
USN 2GI18MBA01 Abhish kamat 1 the problem of a traffic can be solved by the dabbawala if Each dabba wala prepare the estimated time of travel with traffic so he knows what is the time required for travel and the dabbas can be collected according to it leading to delivery of the dabbas on time with the traffic
2 education and understanding of traffic rules is a problem though dabbawalas are not well educated but they understand the regional languages example Marathi very well so if they are trained in the regional language about the rules and regulation they understand it and it will lead to smooth delivery of the dabbas 3 the problem of not cooking in mumbai there are many caterers providing food services so dabba wala can collect dabba from caterer which a customer has selected and can be delivered to the office
* Mumbai traffic is huge so widening of roads may solve and they use railway station so crowd in railway station for every 3mins gets changed as every 3mins local train arrives at station. * natural calamities can be tackled with precautions and safety measures. * Instead of two extra dabbawalla per group they can reduce it to one, so that if anything happens that dabbawalla can help others. * Conducting training program for dabbawallas to acknowledge them about traffic rules and railway bridge rules so that they can follow up with rules and there will not be any issues by traffic n railway authority. Even it will help them with fastening their service. It will be more helpful for them regarding their safety on road n stations. * There are more nuclear family in Mumbai, more than problem this nuclear family will provide them more business as oftenly all in family will be working and their tiffins need to be supplied. * Fast food culture will be fine for some extent of days, later they need home food so they will refer a homemade lunch box, even some mess and bhojnalaya's provide dabba to customers, dabbawallas deliver dabbas from mess and bhojnalayas where customers request to outsource cooking or when they are not interested in cooking. * Dabbawallas can ask their customers for promotional offers, customers working can promote their products through them. Dabbawallas can provide offers to their customers on promotional materials so that another source of income is generated to dabbawallas. * Extension problems in other cities can be overcome by another set of dabbawallas who will look after extension areas. * The demand for customized boxes by customers can be solved by discussion with customer about their customize requirements and accordingly dabbawallas can collect their dabbas from the place customers needs the dabba.
For the fast food culture they can tie up with caterer to serve variety of meals. Educate the employees about technology and booking of service through internet and and SMS. Proper training about traffic rules and regulations can reduce the problems. Opportunity on the expansion of services on the routes of Mumbai metro and BRTS.
terror attacks: The organisation need to join hands with the state government and look forward for the security measures of employees of organisation. That leads to saving the lives of dabbawalas and also main motto reaching out Dabbas to customers will served .
online gateway: The Dabbawalas can encourage people to register online if they wish to use the dabbawala service. Such a step would increase their customer base.
Fast food culture: Now a days the instant ways of serving food is seen. But the health of individual is not considered for the sake to fill stomach at the moment people are opting that. The awareness need to be given to people regarding hygienic foods & homemade.
Solution for increasing mumbai traffic's .... There should be expansion of services on the routes of Mumbai metro & BRTS, also expanding networks in other cities and Booking of service through internet & SMS.
The solution for fast food culture and customized boxes is that they should tie up with caterers to serve variety of meals i.e. diet food, Chinese/continental food,food for fasting.
*They should focus particular location where they can reach faster and serve the food and also they can own the vehiacals. *Providing proper instructions and training to the dabbawalas to carry the activities of food service. *They can tie up with other restaurants for outsourcing of food. *Adding some tasty ingredients to the food which can attract the customer as well as beat the fast food culture. *They shulp promote people by ther performance not by expirience.
Dabawallas can deliver home made as well as pick up food from caterers and deliver it to offices as there are increasing number of people who are health cautious and prefer home made food. The Dabbawalas can support people to register online if they need to use the dabbawala service Speaking about natural calamities their delivery system was operational even during the rain/floods Management can also provide training to them to cope up with traffic
They can Collab with fast food chains like Dominos and other restaurants For delivery as they are expert in delivery, Can reduce cost by keeping extra one dabba wala per group rather than 2 Can collaborate with mess food and home food also for those are uninterested in cooking
Pradeep kembavimath USN 2GI18MBA35 1 uninterrupted service - they are known to provide the service on time 2 no over reliance on technology - as many of them cannot use modern technology 3 customized boxes will help them in gaining new Customers 4 promotional offers can be done through already existing customer
Since dabbawalas are extremely organized, punctual and their services are easily affordable by anybody, their main problems is the Mumbai traffic and the effect of natural calamities( especially rain) on the flow of their delivery schedule. Here are a few solutions or measures they could take to avoid these problems:
◇ Since dabbawalas are representing their company in different platforms or colleges, they can ask for fundings so that they are able to purchase simple vehicles (to avoid the Mumbai rain) each, for every site to deliver the dabbas safely, without any damage and on time.
◇Also, they can study the routes of metro throughout the city, so that if the traffic and natural calamities is a hurdle in delivery system, they can always opt for a metro.
About 85% of dabbawalas are illiterate,still they are able to offer world class services as they are committed to offer food to customer on time. Today the dabbawla delivers not only homemade food but also picks up food from caterers delivers them to office Training about traffic rules can reduce the problem.
Vanishree bhat 2GI18MBA54 They can tie with caterers to serve variety of meals i.e,diet food ,cinise,food for fasting etc.They can also book their services through internet and sms which will help them to generate more revenue.
Neha patil ( 2GI18MBA27) SOLUTIONS • set a target for the dabbawals and provide increments or benefits or promtions on achievement of those targets. • educate the dabbawalas or train them during thoer probabtionary period on mumbai traffic rules and routes. • tie up with certain caterers to fullfil customized demand of customers lik fast food etc • they can come up with thier own food catering as well to solve the customized demand of customers . • in highly techology advance environment they need to upgarde themself on certain tools like developing thier own dabbawala apps on mobile so they they can collect orders trough the app. • train the dabbawalas as well on this technologucal tools. • in order to serve new customers a change in renumertaion structure for dabbawalas is necessary or else the dabbawalas would not be motivated to serve more customers .
1) Increasing Mumbai traffic: Traffic affects the dabbawalas because they need to reach in time or else they will miss the trains But as they are using trains to cover the major long distance and bicycles to just pick up the food then traffic Wil affect them less In place where number of customers r more and traffic is also more there they should increase the employees so that the collection time Wil be reduced and they can move fast
2) Disruptions: Till date the errors are too less i.e. the dabbawalas accuracy rate is 99.97% . The things which affect their process is if any problems in local train bcz their process is fully dependent on local trains Til the local trians r running the dabbawalas wil be working
3) Extension problems in other cities: This is major problem for dabbawalas as their business model is only good for place like Mumbai where local trains are available They never thought of any other city bcz of this issue, being ecofriendly is their [30/03, 8:48 AM] Suchita: business USP They can think of other major cities like banglore also where more than 70% of the IT industries are there [30/03, 8:50 AM] Suchita: 4) Not interested in cooking: If someone is busy then they must inform one day before only to the dabbawala who comes to pick, but it's not possible everytime so of we provide dabbawalas cell phone then customer can contact them and inform them This Wil save the time of dabbawalas [30/03, 8:53 AM] Suchita: 5) No promotional offers: Here employees having experience of 7-10 years are only considered as managers. Employees salary depends on how much customers they are able to fetch on their own, in near future this may create problem to dabbawalas because without promotion no employees like to work for long duration
6) Mumbai traffic and problem in new customer: As the dabbawalas use only word of mouth marketing it's quite difficult for them to attract more customer's. The dabbawalas should promote themselves now or else the swiggy and zomato may become threat to them
[30/03, 9:02 AM] Suchita: 7) Customized box: Nowa6 people are bored of eating same routine. The dabbawalas have their own box patterns whuch all must follow. Sometimes the customers may feel bored of carrying such big box
[30/03, 9:03 AM] Suchita: 8) customer request to outsource cooking: If both the husband and wife are working then they may nt get sufficient time for cooking so their is a request for dabbawalas to come up with this service also If they can't cook atleast they can hire someone who coooks for them They can have a tie up and their business can expand
[30/03, 9:05 AM] Suchita: 9) Fast food culture: for this they have a option, wenevr the customer is bored of having food and want to eat something outside he can order it but just he need to put up a share sticker on the dabba so that the dabbawalas can share the home food the the needy
[30/03, 9:07 AM] Suchita: 10) Internet and mobile based backend service: the dabbawalas are not updated. If the start using the technology they may still reach faster ie if any customer is out of station they can inform in advance and save their time
Nearly two hundred thousand people wait daily for the dabbas from Mumbai dabbawallas. They have Tie ups to provide variety of foods . Booking of services can be done through internet and SMS.
Disruptions. Because the delivery ppl are less educated ,keep it simple and keep it real. Each dabba has a code ,which they understand. Acute visibility. Do not complicate things.
Traffic. At every station , they meet the other dabbawallas ,with whom they exchange.
Natural calamities. Mumbai dabbawallas are known for their excellent service, incase of a natural calamities ,the food reaches the office before the person reaches. They keep it simple. Do not depend on technology , they prefer mental note than depending on gadget for time.
They claimed that their aim was to provide healthy cooked food.
Less education of dabbawallas. They are illiterate and depend on mental role. Instead of depending on technology ,they depend on business on trust , experience and above all knowledge and intelligence if families.
*Training the employees and instracting them about traffic rules and codeof delivery to the particular area. *Tie up with the resturent and outsourcing the food. *Promoting by the performance and experience
Nitin Gahlot USN – 2GI18MBA31 Solutions: 1) Increasing Mumbai Traffic: Mumbai is one of the populated cities in the country and one of the major challenges is delivering through the constantly growing traffic. A new way of looking for the solution could be learning from the supply chain of Swiggy and Zomato. Mumbai dabbawalas could upgrade to using GPS which is readily available on mobile and could alter or know the traffic lag for a particular location and make the necessary changes.
2) Natural Calamities: Mumbai Dabbawalas has faced this situation earlier and the best way to tackle is restricting the radius of service as dabbawalas operate on working days.
3) Less education and avoiding traffic and railway bridge rule: One way of looking at this is to training the dabbawalas and devising a model to compare the performance on regular bases to keep them upgraded about the necessary changes, this way education requirement gets eliminated and all have the same training and skill set.
4) New customer acquisition: Their main acquisition happens on the bases of word of mouth. They can have a tie-up with a home food providing service or become an aggregator to deliver specific diet conscious people, this way they can expand their reach and cater to different customers with the existing model.
5) Fast food culture: The coming generation has adapted to eating fast food, but the question is to what extent? At the end of the day, working-class customers still prefers homemade food and this shall always keep Mumbai Dabawallas running in the long run as well.
6) No promotional offers: They can offer an initial 3 days free trial service.
7) Extension problems in other cities: Mumbai has been chosen because of the easy accessibility through local train, such a network is very crucial for expansion.
8) Outsource cooking request: This can be fixed by having a tie-up with Mess in that particular area.
The solution to less education & avoiding traffic & railways bridge rules could be solved under the 6 month probabtionary training program engaged by them wherein they can educate them regarding the uncertainities that may arise which could be natural or manmade disasters . Further,the working class prefers eating homecooked food as they cannot eat out for long periods because it’s expensive and bad for health,many people want special foods due to religious beliefs or prefer having food which is of goodquality and not standardized and boring like they get in their office canteens. Create an Integrated performance chain that is to focus on more of individual pieces to get hung up in the details leading to less efficiency. Secondly to concemtrate on entire system & flow of products & information.
Monika Patil (2GI18MBA25) Sir, they already hava 2 extra people each group but in case of natural calamities like heavy rain , it won't be able to work out with those 2 people rather they could hire more people like another two,it would be helpful. In regular days when everything is fine they may ask those people to do other activities like they can expand their business by cooking the food and giving to the employees working in the organisation so that it would be helpful for the employees (customer) to get good food.
Training should be given to all the employees on railway schedule to avoid the traffic problems.
They can use their own website to track the dabbawala meeting their destination so that it would be helpful to others as well as the customer to know their dabba tracking.
Thay can also hire more employees to provide fast food as well as good food to the customers. They can also have varieties(size) of dabba to be more customized and also would be helpfull for the customers with different needs.
SOLUTIONS to problems mentioned in case: 1.Increasing mumbai traffic: the traffic cannot be avoided so the experienced people from the group can conduct programs to help handle the traffic efficiently. 2: Natural calamities: the distance covered by each dabbawalla can be minimized so in flood situation it will be helpful for them to do their job 3. Nuclear families : as in nuclear families both people will be working, they can tie up with the mess 4: Fast food culture:they can promote the idea of "eat healthy stay healthy" or can tie up with the other caterers. 5: Customer request to outsource cooking and no interest in cooking : they can tie up with mess near to the client or near to them and make use of it. the mess can be of clients preference as well 6: No promotional offers: the dabbawallas now have social media accounts and can promote it through social media. they can also get leads through their existing clients. 7: Extension problems in other cities: they can hire people from that respective cities. as they are familiar with whereabouts.
Providing proper instructions and training to the dabbawalas to carry the activities of food service. *They can tie up with other restaurants for outsourcing of food. * Fast food culture:they can promote the idea of "eat healthy stay healthy" or can tie up with the other caterers.* Customer request to outsource cooking and no interest in cooking : they can tie up with mess near to the client or near to them and make use of it. the mess can be of clients preference as well
In October this year, with the launch of digitaldabbawala.com, they are now expanding their delivery from just lunch boxes to last-mile delivery of digital services. This is a combined initiative with Anulom Technologies, a government approved rental-agreement registration website. Before launching this service, Anulom handpicked a 15 member team for process and laptop training. Each of these 15 individuals were chosen from different regions in mumbai and thane.
Disruption in their service, though unavoidable due to the threat from the coronavirus, is likely to put thousands in inconvenience. Rain affects trains on Western line and a section of Harbour line.
Mumbai Dabbawalas has faced this situation earlier and the best way to tackle is restricting the radius of service as dabbawalas operate on working days.
Dabbawala can collaborate with other food services Marketing can be done through Carrying commercials and samples Inside dabbas,Painting dabba with advertisement. As currently they are using the traditional methods can shift to the adoption of modern technology method and hence can save the time of delivering the tiffin. Dabbawala's can spread their networking and capture the areas by tieing up with other mess or catering services. Management can train the dabbawala's to use the modern technology Overcoming from nantural calamities they can pre plan the optional routes for delivering the tiffins. Dabbawala's can also come up with cooking and delivering the tiffin rather then picking up from homes and then delivering it to its customers. Can make customers easily order the tiffin through online services. Also they can expand their business with the help of internet and text messages. Also they can expand their services in other metro cities.
Shivani Raikar USN 2GI18MBA48 Mumbai Dabbawala is an integral part of Mumbai as life without them is inconceivable. It is actually a delivery system where a dabbawala collects lunch box from a particular place and delivers it to his customer’s workplace and again returns it back on the same day.
They work on a coding system that helps them to avoid any mistakes. It is a unique organisation where a dabba changes hands nearly six times and till there is no error. This service is carried within a specific timeframe of nearly six hours every day, six days every week and for fifty-one weeks every year on a regular basis completing nearly 260,000 transactions including up and down services. Main criteria of becoming a dabbawala are that he must be a native that is a Marathi and must not be highly educated as most of them are illiterate. Mumbai Dabbawala offers 100% customer satisfaction to its clients.
Apoorva karva USN-2GI18MBA08 Providing proper instruction and training for the dabbawalas on traffic signals n train rules. Mumbai dabbawalas should have to set a target on providing tiffins to the customers. Dabbawalas should have to tie up with other restaurants. Dabbawalas can use online service like swiggy and zomato. Supply chain of dabbawalas should have to be developed. Dabbawalas can use new strategies so they can provide faster food for customers. As in dabbawalas their so many old age people who are working for them. Dabbawalas should have to take some new staff. They can train dabbawalas on new technology. They can come up with their own catering services. They should have to give proper instructions to the dabbawalas. As they have already 2 extra employees for each location. But it's not sufficient for them. As mumbai dabbawalas offer 100% services to the customers. And because of which customers are satisfied by their services.
Amol Mutgekar Dabawalas have recently received six sigma Award as there are efficient in time management and 0.01 errors they dont need any Presence of Technology Publicity can be done by using Word of mouth Publicity
Many Necluar Families prefer dabbawalas as they want to provide home cooked food to thier family members
Fast food is a small challenge but at the end people prefer home cooked food Training will educate them about all the traffic and railway rules
Delhi cannot be feasible due to no proper transport facilities Natural calamities can have a lesser impact on operations by proper training. And to face the Natural calamities they can come with their own food service so that their customers get food delivered during Natural calamities.
To deal with traffic they can plan their routes accordnacco so where the traffic is usually less and use of Bycycle so they can pass by easily and fast through heavy traffic.
* Mumbai traffic being an unavoidable problem for the this association of dabbawalas is already dealing well with the Mumbai traffic problem they are making appropriate use of the local trains and they are effective team of members to reach there tiffin boxes on time to their customers
*. Natural calamities As we know Mumbai faces a tough time due to the natural calamities especially in the season of rains to effectively deal with this problem the Mumbai dabbawalas should build an active chain of people who can cover their own areas during the times of floods this will help the dabbawalas to reach the tiffin boxes to the respective areas even in the time of disruption
* Two dabbawalas per group In order to avoid the delay or skip of delivery of tiffin boxes inn case of any accident or uncertainty, the dabbawalas have built a stronger network amongst themselves where in, in case of such uncertainties the dabbawalas near by to that area will deliver the tiffin box to the customer this will help them avoid the skip of delivery
* Less education The dabbawalas undergo training wfeee in they are thought how to carry out their job They are also briefed about the locations so that there is no problem ij navigating.
New customer acquisition They mainly work on the basis of word of mouth promotion Hence this is how they aquire jew customers
* No promotional offers Their main attraction is in their accuracy of work hence they do not need any promotional offers *
Problems and solution: 1.Increasing mumbai traffic: the traffic cannot be avoided so the experienced people from the group can conduct programs to help handle the traffic efficiently. 2: Natural calamities: the distance covered by each dabbawalla can be minimized so in flood situation it will be helpful for them to do their job 3. Nuclear families : as in nuclear families both people will be working, they can tie up with the mess 4. Less education and avoiding traffic and railway bridge rule: One way of looking at this is to training the dabbawalas and devising a model to compare the performance on regular bases to keep them upgraded about the necessary changes, this way education requirement gets eliminated and all have the same training and skill set. 5. No promotional offers: Here employees having experience of 7-10 years are only considered as managers. Employees salary depends on how much customers they are able to fetch on their own, in near future this may create problem to dabbawalas because without promotion no employees like to work for long duration 6. customer request to outsource cooking: If both the husband and wife are working then they may nt get sufficient time for cooking so their is a request for dabbawalas to come up with this service also If they can't cook atleast they can hire someone who coooks for them They can have a tie up and their business can expand 7. Internet and mobile based backend service: the dabbawalas are not updated. If the start using the technology they may still reach faster ie if any customer is out of station they can inform in advance and save their time
1. Increased Mumbai Traffic - Though the Mumbai traffics are inevitable, dabbawalas could be provided with motorbikes or carrier vehicles on rent basis to reduce operating costs.
2. Natural Calamity- Dabbawalas could use social media to communicate any delays or delivery time variations to their customers or even unavailability of services in situations like natural calamity.
3. Less Education - Dabbawalas could be trained in abiding to traffic rules, making use of social media to promote their services. Training should be also made in maintaining their health as they have to carry heavy lunch boxes and travel long distances in Mumbai’s crowds.
4. Not Interested In Cooking - The organisation can recruit women/men who very well know cooking variety of dishes to increase number of deliveries than the actual numbers. This will rise their income as well.
5. Fast Food Culture - Collaboration could be made with emerging fast food joints which will lead to more delivery numbers and also fast food joints can have greater reach. It’s a win- win strategy.
6. Internet Based Services- Dabbawalas must be trained to use latest technology like online payments.
Providing proper instruction and training for the dabbawalas on traffic signals n train rules.Mumbai dabbawalas should have to set a target on providing tiffins to the customers.for the those people who have culture of fast food for them dabbawalas can expand their business by cooking their own food and supplying to the employes working in the organisation.so that employee will be get quality food and dabbawalas will get to expand their business...
A collecting dabbawala, usually on bicycle, collects dabbas either from a worker’s home or from the dabba makers. As many of the carriers are of limited literacy, the dabbas (boxes) have some sort of distinguishing mark on them, such as a colour or group of symbols. Lunch boxes are usually marked in several ways: (1) abbreviations for collection points, (2) colour code for starting station, (3) number for destination station and (4) markings for handling dabbawala at destination, building and floor. The dabbawala then takes them to a designated sorting place, where he and other collecting dabbawalas sort the lunch boxes into groups. The grouped boxes are put in the coaches of trains, with markings to identify the destination of the box. The markings include the railway station to unload the boxes and the destination building delivery address. At each station, boxes are handed over to a local dabbawala, who delivers them. The empty boxes are collected after lunch or the next day and sent back to the respective houses. Dabbawallas tend to belong to the Varkari sect of Maharashtra and consider Tukaram’s teachings of helping each other to be central to their efficiency and motivation. The service is almost always uninterrupted, even on the days of severe weather such as monsoons. Since 1890, when the dabbawalas formally came into existence, none of them had ever gone on strike until 2011 when the members decided to head towards Azad Maidan to support Anna Hazare in his campaign against corruption. Each dabbawala, regardless of role, is paid around 8,000 rupees per month (about US$131 in 2014). Between 175,000 and 200,000 lunch boxes are moved each day by 4,500 to 5,000 dabbawalas, all with an extremely small nominal fee and with utmost punctuality.
A good discussion. Few points as case moderator 1.Dabbawalas now have PR wing 2. They earn money by delivering lectures 3.They do small parcel and courier service. 4.They have their own website
. Mumbai dabbawala is integral part of Mumbai as life without them is inconvincible . The work on coding system that helps them to aviod any mistakes. The service is carried within a timeframe nearly 6 hours everyday, 6 days every week .
.In a nuclear families both people will be working they can tie up.
. Promoting by the performance and expierence .
. Fast food culture and customized boxes.
. Conducting training to each dabbawala to acknowledge them.
. Instead of two dabbawala to group hey can reduce to one , it's time saving.
. They work on coding system which aviods to help mistakes .
In the world of technology, the dabbawala is working without use of any technological advancement. May be using some of the technological tools they also can improve their working system which can reduce time as well as workload.
People working with them are not really educated ,most of them are semi-literate so they only read the code n identity where to deliver the dabba. May be they can improve that and educate those people by giving them enough knowledge.
Mumbai is the place where in one can face lot of difficulties in form of climate, rains , traffic etc in this situation dabbawalas can open up various branches which will be locating in such a place that it should cover the maximum customer which will help to reduce time and pressure.
The solution for.. fast food culture & customized boxes they can tie up with the different caterers to serve varieties of meal for examples diet food,fast food,Chinese or continental food also
67 comments:
Jaya Chhapru
USN 2GI18MBA15
Sir case study questions❓
Vinita Kadam
USN 2GI18MBA58
Jaya.Chhapru
USN 2GI18MBA15
To solve the issue pertaining to not understanding the traffic or railway rules experienced say dabawalas having 10 -15 yrs experience should train the new dabawalas for ease of operations
New Acquisition of Customers can be done trough word of mouth publicity.
Shivani Raikar
USN 2GI18MBA48
The solution for.. fast food culture & customized boxes they can tie up with the different caterers to serve varieties of meal for examples diet food,fast food,Chinese or continental food also
Venkatesh kamat
USN 2GI18MBA56
Sonali sheth (2GI18MBA50)
1)To solve the issue is only of the possible ways to reduce the risk of defect is to use Six sigma to drive down the number of suppliers in turn reduces the risk.
Six sigma refers to quality improvement and business strategy.
2) no over- reliance on technology.
3) cost of delivery and operational cost should be low.
4)traffic jams, pedistrains, delays in trains and signlas they should not stop the functioning.
5) discipline is very important for success.
Monika Patil (2GI18MBA25)
Sir, they already hava 2 extra people each group but in case of natural calamities like heavy rain , it won't be able to work out with those 2 people rather they could hire more people like another two,it would be helpful. In regular days when everything is fine they may ask those people to do other activities like they can expand their business by cooking the food and giving to the employees working in the organisation so that it would be helpful for the employees (customer) to get good food.
USN 2GI18MBA49
SHWETA UTTAM
the management of the dabbawala can try to make advertisement of their service in the companies where only few dabba are been delivered by various ways that is having a poster outside the company or giving away a advertisement poster with the dabba that is been delivered by this the other colleagues of the person getting the dabba can be attracted
Utkarsha Desai
USN 2GI18MBA53
*give trainingregarding the traffic rules and railway bridge rules so they are aware of that and they don't avoid it.
*Promotional offers can be done through people mouth publishing.
* Delivery charges should be less.
They can tie up with other restaurant for outsourcing of food as per the request of customers
Siddeshwar M
2GI18MBA47
Varun Patil (2GI18MBA55)
For the people who have culture of fast food for them Dabbawalas can expand their business by cooking their own food and supplying to the employees working in the organisation .So that employees will get quality food and dabbawalas will get to expand their business.
Nikhil Sapare
USN: 2GI18MBA29
Problems & solutions:
1: Mumbai traffic?
Ans : they should be smart enough to tackle the traffic.
2: natural calamities?
They should be prepared n planned earlier only for the solution.
3: two extra dabbawallas in each group ?
Ans : they should used when 1 or the other is not able to work properly.
4: Less education and avoiding traffic and railway bridge rules ?
Ans : they should be thought it all in training only by seniors.
5 : customer request to outsource the food ?
Ans: they can't do it cause they have to get up early for work and problem to investing money as they get less salary
6: no promotion offers?
Ans: they should be given promotion accordingly to their abilities but not by how many years of experience.
7: internet n mobile backend service?
Ans: They should be thought some proper English n simple usage of internet n mobile for better work.
8: customized boxes?
Ans: customized or uncustomized all the boxes upper should be perfectly coded.
Jaya Chhapru
USN 2GI18MBA15
Nuclear Families are increasing but there are many nuclear Families who still consider dabbawalas and prefer home cooked food basically in the areas like kurla Mahim ,Vile Parle,Vasai etc
There are no promotional offers but trust and Time efficiency can beat this challenge
Dabawalas would not prefer Delhi as it circular and have different Time slots and availability of locals is missing
Prajakta P Lagade
USN :2GI18MBA36
In the world of technology, the dabbawala is working without use of any technological advancement. May be using some of the technological tools they also can improve their working system which can reduce time as well as workload.
People working with them are not really educated ,most of them are semi-literate so they only read the code n identity where to deliver the dabba. May be they can improve that and educate those people by giving them enough knowledge.
Mumbai is the place where in one can face lot of difficulties in form of climate, rains , traffic etc in this situation dabbawalas can open up various branches which will be locating in such a place that it should cover the maximum customer which will help to reduce time and pressure.
SANI PATIL
USN 2GI18MBA45
Dabbawalas are very quickly as compare to the Mumbai traffic and they are too much experience about routes so they can find a way easily.bit adding here we can give proper training courses to dabbawalas about railways rules timings which boggy they have to hire ,platform information etc
Promotional offers
They can promote others brand like they can stick the small pamphlet to the dabba so each and every customer can see.
Kusum shidling
USN-2GI18MBA21
Soultions to the given problems-
1. More training programs to be provided to dabbawalas. (avoiding trafic)
2. Carry commercials and samples inside dabbas.
3. Paint dabbas with advertisements.
4. Product endorsements.
5. Dabbawala owned restaurants with food take-out outlet.
6. Tie up with the other caterers to serve variety of meals i.e. diet food, Chinese/continental food, food for fasting.
7. Opportunity on the expansion of services on the routes of Mumbai metro & BRTS Generating revenue by promotion of other brands.
8. Expanding networks in other cities
Booking of service through internet & SMS.
9. Should come with more numbers of promotional activities.
10. Delhi is the best option avalible for extension. Metro is widely spread across the Delhi and can be used as the medium for delivering the lunch boxes.
11. The expansion aspect leads them to collaborate or hier educated managers to manage new recruits of differnt culture.
The dabba wala started because of the banking workers who will not carry their daba's due to time and the rushes in the train
The fast-food culture of the young generation making problem for them but they are only in supply chain they are not in production so mainly they have to give more focus on that rather than fast-food culture beacause it will not work for longer period of time.
And the 2 more extra people they kept on every group because if a person not well then that 2 person will take that person position and they will supply smoothly.
They can aquire new customers buy providing what customer want.
By providing the training they can make them aware of the rules of railways
Karan Nilajkar
2GI18MBA18
Krupa Deshpande
USN: 2GI18MBA20
1. Traffic in all cities is ever increasing and solution for quick and efficient collection and reaching the nearby station has to be worked out, Few suggestions like motourized transport fever collection points and increased man power may be of help.
2. Natural calamities are act of god and no one can stop them. a suitable plan for such calamities if any should include small hutments or store rooms nearby railway station may be of help.
3. Nuclear families, no cooking, is an increasing trend. The new customer aquisition is also related to this problem. being nuclear families both husband and wife are working and suitable food from community kitchens may be a solution. this will also be a promotional activity and can be exploited.
4. The dabbawalas can also tie up with the caterers to serve variety of meals such as diet food, chinese/continental, fasting food etc, for the customers where husband and wife both are working and are not able to cook food at the time of leaving the office.
5. Natural calamities and heavy rains in Mumbai made the dabbawalas to stop their service for a day or 2 until their mode of transport (local trains) were stopped. The Dabbawalas personally called their customers to inform about the stoppage of dabbas.
6. New customer aquistion can be made through word of mouth and diversity such as taste and preference of the customers.
7. It is said that mumbai dabbawalas are less educated but more dedicated. The dabbawalas management can provide them learning about the traffic rules and regulation.
CONCLUSION:
The dabbawalas show that with the right system, an organization doesn't need extra talent to achieve extra performance. Even with less technological advancements and resources the dabbawalas are doing a tremendous job of registering themselves as a six sigma system.
Kanchan D
2GI18MBA17
The people who have experience of 10-15 yrs can train new trainers, so it will be easy for thm to operate. It will be difficult for the new person to invest ten times of group salary. Thy have to understand the traffic rules to the specific area and give them the idea about train timing so that the chances of missing train we be less.even they can make their own vans and can provode food,so that they can save time and easy to operate and also it should cover maximum area.
[30/03, 8:45 AM] Suchita: SUCHITA KOUJALAGI
Usn : 2GI18MBA51
1) Increasing Mumbai traffic: Traffic affects the dabbawalas because they need to reach in time or else they will miss the trains
But as they are using trains to cover the major long distance and bicycles to just pick up the food then traffic Wil affect them less
In place where number of customers r more and traffic is also more there they should increase the employees so that the collection time Wil be reduced and they can move fast
2) Disruptions: Till date the errors are too less i.e. the dabbawalas accuracy rate is 99.97% .
The things which affect their process is if any problems in local train bcz their process is fully dependent on local trains
Til the local trians r running the dabbawalas wil be working
3) Extension problems in other cities:
This is major problem for dabbawalas as their business model is only good for place like Mumbai where local trains are available
They never thought of any other city bcz of this issue, being ecofriendly is their
[30/03, 8:48 AM] Suchita: business USP
They can think of other major cities like banglore also where more than 70% of the IT industries are there
[30/03, 8:50 AM] Suchita: 4) Not interested in cooking: If someone is busy then they must inform one day before only to the dabbawala who comes to pick, but it's not possible everytime so of we provide dabbawalas cell phone then customer can contact them and inform them
This Wil save the time of dabbawalas
[30/03, 8:53 AM] Suchita: 5) No promotional offers: Here employees having experience of 7-10 years are only considered as managers.
Employees salary depends on how much customers they are able to fetch on their own, in near future this may create problem to dabbawalas because without promotion no employees like to work for long duration
Manjunath kolkar
USN 2GI18MBA23
Proper training for employees helps them to follow traffic rules and other rules and also increase effeciency in performance
* Mumbai traffic is huge so widening of roads may solve and they use railway station so crowd in railway station for every 3mins gets changed as every 3mins local train arrives at station.
* natural calamities can be tackled with precautions and safety measures.
* Instead of two extra dabbawalla per group they can reduce it to one, so that if anything happens that dabbawalla can help others.
* Conducting training program for dabbawallas to acknowledge them about traffic rules and railway bridge rules so that they can follow up with rules and there will not be any issues by traffic n railway authority. Even it will help them with fastening their service. It will be more helpful for them regarding their safety on road n stations.
* There are more nuclear family in Mumbai, more than problem this nuclear family will provide them more business as oftenly all in family will be working and their tiffins need to be supplied.
* Fast food culture will be fine for some extent of days, later they need home food so they will refer a homemade lunch box, even some mess and bhojnalaya's provide dabba to customers, dabbawallas deliver dabbas from mess and bhojnalayas where customers request to outsource cooking or when they are not interested in cooking.
* Dabbawallas can ask their customers for promotional offers, customers working can promote their products through them. Dabbawallas can provide offers to their customers on promotional materials so that another source of income is generated to dabbawallas.
* Extension problems in other cities can be overcome by another set of dabbawallas who will look after extension areas.
* The demand for customized boxes by customers can be solved by discussion with customer about their customize requirements and accordingly dabbawallas can collect their dabbas from the place customers needs the dabba.
2GI18MBA22-shreya majati
They can Collab with fast food chains like Dominos and other restaurants
For delivery as they are expert in delivery, Can reduce cost by keeping extra one dabba wala per group rather than 2
Can collaborate with mess food and home food also for those are uninterested in cooking
Proper training for employees helps them to follow traffic rules and other rules and also increase effeciency in performance
USN 2GI18MBA01
Abhish kamat
1 the problem of a traffic can be solved by the dabbawala if Each dabba wala prepare the estimated time of travel with traffic so he knows what is the time required for travel and the dabbas can be collected according to it leading to delivery of the dabbas on time with the traffic
2 education and understanding of traffic rules is a problem though dabbawalas are not well educated but they understand the regional languages example Marathi very well so if they are trained in the regional language about the rules and regulation they understand it and it will lead to smooth delivery of the dabbas
3 the problem of not cooking in mumbai there are many caterers providing food services so dabba wala can collect dabba from caterer which a customer has selected and can be delivered to the office
Vinita Kadam
2GI18MBA58
* Mumbai traffic is huge so widening of roads may solve and they use railway station so crowd in railway station for every 3mins gets changed as every 3mins local train arrives at station.
* natural calamities can be tackled with precautions and safety measures.
* Instead of two extra dabbawalla per group they can reduce it to one, so that if anything happens that dabbawalla can help others.
* Conducting training program for dabbawallas to acknowledge them about traffic rules and railway bridge rules so that they can follow up with rules and there will not be any issues by traffic n railway authority. Even it will help them with fastening their service. It will be more helpful for them regarding their safety on road n stations.
* There are more nuclear family in Mumbai, more than problem this nuclear family will provide them more business as oftenly all in family will be working and their tiffins need to be supplied.
* Fast food culture will be fine for some extent of days, later they need home food so they will refer a homemade lunch box, even some mess and bhojnalaya's provide dabba to customers, dabbawallas deliver dabbas from mess and bhojnalayas where customers request to outsource cooking or when they are not interested in cooking.
* Dabbawallas can ask their customers for promotional offers, customers working can promote their products through them. Dabbawallas can provide offers to their customers on promotional materials so that another source of income is generated to dabbawallas.
* Extension problems in other cities can be overcome by another set of dabbawallas who will look after extension areas.
* The demand for customized boxes by customers can be solved by discussion with customer about their customize requirements and accordingly dabbawallas can collect their dabbas from the place customers needs the dabba.
Rashmi Potadar
2GI18MBA41
For the fast food culture they can tie up with caterer to serve variety of meals.
Educate the employees about technology and booking of service through internet and and SMS.
Proper training about traffic rules and regulations can reduce the problems.
Opportunity on the expansion of services on the routes of Mumbai metro and BRTS.
USN - 2GI18MBA16
JAYATIRTHA GUMASTE
Solutions:
terror attacks:
The organisation need to join hands with the state government and look forward for the security measures of employees of organisation.
That leads to saving the lives of dabbawalas and also main motto reaching out Dabbas to customers will served .
online gateway:
The Dabbawalas can encourage people to register online if they wish to use the dabbawala service. Such a step would increase their customer base.
Fast food culture:
Now a days the instant ways of serving food is seen. But the health of individual is not considered for the sake to fill stomach at the moment people are opting that. The awareness need to be given to people regarding hygienic foods & homemade.
Nivedita Kadam
USN: 2GI18MBA32
Solution for increasing mumbai traffic's .... There should be expansion of services on the routes of Mumbai metro & BRTS, also expanding networks in other cities and Booking of service through internet & SMS.
The solution for fast food culture and customized boxes is that they should tie up with caterers to serve variety of meals i.e. diet food, Chinese/continental food,food for fasting.
Megha Ingale
USN:2GI18MBA24
*They should focus particular location where they can reach faster and serve the food and also they can own the vehiacals.
*Providing proper instructions and training to the dabbawalas to carry the activities of food service.
*They can tie up with other restaurants for outsourcing of food.
*Adding some tasty ingredients to the food which can attract the customer as well as beat the fast food culture.
*They shulp promote people by ther performance not by expirience.
Chaitrali Shahapurkar
USB: 2GI18MBA09
Dabawallas can deliver home made as well as pick up food from caterers and deliver it to offices as there are increasing number of people who are health cautious and prefer home made food.
The Dabbawalas can support people to register online if they need to use the dabbawala service
Speaking about natural calamities their delivery system was operational even during the rain/floods
Management can also provide training to them to cope up with traffic
They can Collab with fast food chains like Dominos and other restaurants
For delivery as they are expert in delivery, Can reduce cost by keeping extra one dabba wala per group rather than 2
Can collaborate with mess food and home food also for those are uninterested in cooking
2GI18MBA22
Pradeep kembavimath
USN 2GI18MBA35
1 uninterrupted service - they are known to provide the service on time
2 no over reliance on technology - as many of them cannot use modern technology
3 customized boxes will help them in gaining new Customers
4 promotional offers can be done through already existing customer
Firdous
USN 2GI18MBA12
Since dabbawalas are extremely organized, punctual and their services are easily affordable by anybody, their main problems is the Mumbai traffic and the effect of natural calamities( especially rain) on the flow of their delivery schedule.
Here are a few solutions or measures they could take to avoid these problems:
◇ Since dabbawalas are representing their company in different platforms or colleges, they can ask for fundings so that they are able to purchase simple vehicles (to avoid the Mumbai rain) each, for every site to deliver the dabbas safely, without any damage and on time.
◇Also, they can study the routes of metro throughout the city, so that if the traffic and natural calamities is a hurdle in delivery system, they can always opt for a metro.
Pooja R Gouli
USN-2GI18MBA34
About 85% of dabbawalas are illiterate,still they are able to offer world class services as they are committed to offer food to customer on time.
Today the dabbawla delivers not only homemade food but also picks up food from caterers delivers them to office
Training about traffic rules can reduce the problem.
Vanishree bhat
2GI18MBA54
They can tie with caterers to serve variety of meals i.e,diet food ,cinise,food for fasting etc.They can also book their services through internet and sms which will help them to generate more revenue.
Neha patil ( 2GI18MBA27)
SOLUTIONS
• set a target for the dabbawals and provide increments or benefits or promtions on achievement of those targets.
• educate the dabbawalas or train them during thoer probabtionary period on mumbai traffic rules and routes.
• tie up with certain caterers to fullfil customized demand of customers lik fast food etc
• they can come up with thier own food catering as well to solve the customized demand of customers .
• in highly techology advance environment they need to upgarde themself on certain tools like developing thier own dabbawala apps on mobile so they they can collect orders trough the app.
• train the dabbawalas as well on this technologucal tools.
• in order to serve new customers a change in renumertaion structure for dabbawalas is necessary or else the dabbawalas would not be motivated to serve more customers .
*Conducting cooking programs,which can increase the interest in cooking.
[30/03, 8:45 AM] Suchita: SUCHITA KOUJALAGI
Usn : 2GI18MBA51
1) Increasing Mumbai traffic: Traffic affects the dabbawalas because they need to reach in time or else they will miss the trains
But as they are using trains to cover the major long distance and bicycles to just pick up the food then traffic Wil affect them less
In place where number of customers r more and traffic is also more there they should increase the employees so that the collection time Wil be reduced and they can move fast
2) Disruptions: Till date the errors are too less i.e. the dabbawalas accuracy rate is 99.97% .
The things which affect their process is if any problems in local train bcz their process is fully dependent on local trains
Til the local trians r running the dabbawalas wil be working
3) Extension problems in other cities:
This is major problem for dabbawalas as their business model is only good for place like Mumbai where local trains are available
They never thought of any other city bcz of this issue, being ecofriendly is their
[30/03, 8:48 AM] Suchita: business USP
They can think of other major cities like banglore also where more than 70% of the IT industries are there
[30/03, 8:50 AM] Suchita: 4) Not interested in cooking: If someone is busy then they must inform one day before only to the dabbawala who comes to pick, but it's not possible everytime so of we provide dabbawalas cell phone then customer can contact them and inform them
This Wil save the time of dabbawalas
[30/03, 8:53 AM] Suchita: 5) No promotional offers: Here employees having experience of 7-10 years are only considered as managers.
Employees salary depends on how much customers they are able to fetch on their own, in near future this may create problem to dabbawalas because without promotion no employees like to work for long duration
6) Mumbai traffic and problem in new customer:
As the dabbawalas use only word of mouth marketing it's quite difficult for them to attract more customer's.
The dabbawalas should promote themselves now or else the swiggy and zomato may become threat to them
[30/03, 9:02 AM] Suchita: 7) Customized box: Nowa6 people are bored of eating same routine. The dabbawalas have their own box patterns whuch all must follow. Sometimes the customers may feel bored of carrying such big box
[30/03, 9:03 AM] Suchita: 8) customer request to outsource cooking: If both the husband and wife are working then they may nt get sufficient time for cooking so their is a request for dabbawalas to come up with this service also
If they can't cook atleast they can hire someone who coooks for them
They can have a tie up and their business can expand
[30/03, 9:05 AM] Suchita: 9) Fast food culture: for this they have a option, wenevr the customer is bored of having food and want to eat something outside he can order it but just he need to put up a share sticker on the dabba so that the dabbawalas can share the home food the the needy
[30/03, 9:07 AM] Suchita: 10) Internet and mobile based backend service: the dabbawalas are not updated. If the start using the technology they may still reach faster ie if any customer is out of station they can inform in advance and save their time
Rohan J Shanbhag
USN - 2GI18MBA42
1. They need to provide training about the traffic and its rules and regulations so that they can tackle the problems eaisly.
2. During natural calamities they can increase the numbers of workers for certain period of time so that their functioning will be a bit easier.
3. They can promote their services by doing mouth to mouth advertising and visiting the companies were they provide less services.
4. For fast food culture they can tie up with different restaurants.
5. They should better training program to their employees about the traffic rules and regulations and educate them about the traffic rules.
Akshata Rane
2GI18MBA40
Nearly two hundred thousand people wait daily for the dabbas from Mumbai dabbawallas.
They have Tie ups to provide variety of foods .
Booking of services can be done through internet and SMS.
Disruptions.
Because the delivery ppl are less educated ,keep it simple and keep it real. Each dabba has a code ,which they understand. Acute visibility. Do not complicate things.
Traffic.
At every station , they meet the other dabbawallas ,with whom they exchange.
Natural calamities.
Mumbai dabbawallas are known for their excellent service, incase of a natural calamities ,the food reaches the office before the person reaches. They keep it simple. Do not depend on technology , they prefer mental note than depending on gadget for time.
They claimed that their aim was to provide healthy cooked food.
Less education of dabbawallas.
They are illiterate and depend on mental role. Instead of depending on technology ,they depend on business on trust , experience and above all knowledge and intelligence if families.
Sushma H Malaghan
2GI18MBA52
*Training the employees and instracting them about traffic rules and codeof delivery to the particular area.
*Tie up with the resturent and outsourcing the food.
*Promoting by the performance and experience
Nitin Gahlot
USN – 2GI18MBA31
Solutions:
1) Increasing Mumbai Traffic: Mumbai is one of the populated cities in the country and one of the major challenges is delivering through the constantly growing traffic. A new way of looking for the solution could be learning from the supply chain of Swiggy and Zomato. Mumbai dabbawalas could upgrade to using GPS which is readily available on mobile and could alter or know the traffic lag for a particular location and make the necessary changes.
2) Natural Calamities: Mumbai Dabbawalas has faced this situation earlier and the best way to tackle is restricting the radius of service as dabbawalas operate on working days.
3) Less education and avoiding traffic and railway bridge rule: One way of looking at this is to training the dabbawalas and devising a model to compare the performance on regular bases to keep them upgraded about the necessary changes, this way education requirement gets eliminated and all have the same training and skill set.
4) New customer acquisition: Their main acquisition happens on the bases of word of mouth. They can have a tie-up with a home food providing service or become an aggregator to deliver specific diet conscious people, this way they can expand their reach and cater to different customers with the existing model.
5) Fast food culture: The coming generation has adapted to eating fast food, but the question is to what extent? At the end of the day, working-class customers still prefers homemade food and this shall always keep Mumbai Dabawallas running in the long run as well.
6) No promotional offers: They can offer an initial 3 days free trial service.
7) Extension problems in other cities: Mumbai has been chosen because of the easy accessibility through local train, such a network is very crucial for expansion.
8) Outsource cooking request: This can be fixed by having a tie-up with Mess in that particular area.
Deepa Kanbargi
2GI18MBA11
The solution to less education & avoiding traffic & railways bridge rules could be solved under the 6 month probabtionary training program engaged by them wherein they can educate them regarding the uncertainities that may arise which could be natural or manmade disasters .
Further,the working class prefers eating homecooked food as they cannot eat out for long periods because it’s expensive and bad for health,many people want special foods due to religious beliefs or prefer having food which is of goodquality and not standardized and boring like they get in their office canteens.
Create an Integrated performance chain that is to focus on more of individual pieces to get hung up in the details leading to less efficiency. Secondly to concemtrate on entire system & flow of products & information.
Monika Patil (2GI18MBA25)
Sir, they already hava 2 extra people each group but in case of natural calamities like heavy rain , it won't be able to work out with those 2 people rather they could hire more people like another two,it would be helpful. In regular days when everything is fine they may ask those people to do other activities like they can expand their business by cooking the food and giving to the employees working in the organisation so that it would be helpful for the employees (customer) to get good food.
Training should be given to all the employees on railway schedule to avoid the traffic problems.
They can use their own website to track the dabbawala meeting their destination so that it would be helpful to others as well as the customer to know their dabba tracking.
Thay can also hire more employees to provide fast food as well as good food to the customers.
They can also have varieties(size) of dabba to be more customized and also would be helpfull for the customers with different needs.
VIJAYTA KALE
USN:2GI18MBA57
SOLUTIONS to problems mentioned in case:
1.Increasing mumbai traffic: the traffic cannot be avoided so the experienced people from the group can conduct programs to help handle the traffic efficiently.
2: Natural calamities: the distance covered by each dabbawalla can be minimized so in flood situation it will be helpful for them to do their job
3. Nuclear families : as in nuclear families both people will be working, they can tie up with the mess
4: Fast food culture:they can promote the idea of "eat healthy stay healthy" or can tie up with the other caterers.
5: Customer request to outsource cooking and no interest in cooking : they can tie up with mess near to the client or near to them and make use of it. the mess can be of clients preference as well
6: No promotional offers: the dabbawallas now have social media accounts and can promote it through social media. they can also get leads through their existing clients.
7: Extension problems in other cities: they can hire people from that respective cities. as they are familiar with whereabouts.
Neha Khemalapure
USN 2GI18MBA28
Providing proper instructions and training to the dabbawalas to carry the activities of food service.
*They can tie up with other restaurants for outsourcing of food.
* Fast food culture:they can promote the idea of "eat healthy stay healthy" or can tie up with the other caterers.* Customer request to outsource cooking and no interest in cooking : they can tie up with mess near to the client or near to them and make use of it. the mess can be of clients preference as well
Kaveri yammikai
USN:2GI18MBA19
In October this year, with the launch of digitaldabbawala.com, they are now expanding their delivery from just lunch boxes to last-mile delivery of digital services. This is a combined initiative with Anulom Technologies, a government approved rental-agreement registration website.
Before launching this service, Anulom handpicked a 15 member team for process and laptop training. Each of these 15 individuals were chosen from different regions in mumbai and thane.
Disruption in their service, though unavoidable due to the threat from the coronavirus, is likely to put thousands in inconvenience.
Rain affects trains on Western line and a section of Harbour line.
Mumbai Dabbawalas has faced this situation earlier and the best way to tackle is restricting the radius of service as dabbawalas operate on working days.
Akshata Shiroshi
USN:2GIMBA06
Dabbawala can collaborate with other food services
Marketing can be done through Carrying commercials and samples Inside dabbas,Painting dabba with advertisement.
As currently they are using the traditional methods can shift to the adoption of modern technology method and hence can save the time of delivering the tiffin.
Dabbawala's can spread their networking and capture the areas by tieing up with other mess or catering services.
Management can train the dabbawala's to use the modern technology
Overcoming from nantural calamities they can pre plan the optional routes for delivering the tiffins.
Dabbawala's can also come up with cooking and delivering the tiffin rather then picking up from homes and then delivering it to its customers.
Can make customers easily order the tiffin through online services.
Also they can expand their business with the help of internet and text messages.
Also they can expand their services in other metro cities.
Shivani Raikar
USN 2GI18MBA48
Mumbai Dabbawala is an integral part of Mumbai as life without them is inconceivable. It is actually a delivery system where a dabbawala collects lunch box from a particular place and delivers it to his customer’s workplace and again returns it back on the same day.
They work on a coding system that helps them to avoid any mistakes. It is a unique organisation where a dabba changes hands nearly six times and till there is no error. This service is carried within a specific timeframe of nearly six hours every day, six days every week and for fifty-one weeks every year on a regular basis completing nearly 260,000 transactions including up and down services. Main criteria of becoming a dabbawala are that he must be a native that is a Marathi and must not be highly educated as most of them are illiterate. Mumbai Dabbawala offers 100% customer satisfaction to its clients.
Apoorva karva
USN-2GI18MBA08
Providing proper instruction and training for the dabbawalas on traffic signals n train rules.
Mumbai dabbawalas should have to set a target on providing tiffins to the customers.
Dabbawalas should have to tie up with other restaurants.
Dabbawalas can use online service like swiggy and zomato.
Supply chain of dabbawalas should have to be developed.
Dabbawalas can use new strategies so they can provide faster food for customers.
As in dabbawalas their so many old age people who are working for them. Dabbawalas should have to take some new staff.
They can train dabbawalas on new technology.
They can come up with their own catering services.
They should have to give proper instructions to the dabbawalas.
As they have already 2 extra employees for each location. But it's not sufficient for them.
As mumbai dabbawalas offer 100% services to the customers. And because of which customers are satisfied by their services.
Amol Mutgekar
Dabawalas have recently received six sigma Award as there are efficient in time management and 0.01 errors they dont need any Presence of Technology
Publicity can be done by using Word of mouth Publicity
Many Necluar Families prefer dabbawalas as they want to provide home cooked food to thier family members
Fast food is a small challenge but at the end people prefer home cooked food
Training will educate them about all the traffic and railway rules
Delhi cannot be feasible due to no proper transport facilities
Natural calamities can have a lesser impact on operations by proper training.
And to face the Natural calamities they can come with their own food service so that their customers get food delivered during Natural calamities.
To deal with traffic they can plan their routes accordnacco so where the traffic is usually less and use of Bycycle so they can pass by easily and fast through heavy traffic.
Yojan S
USN 2GI18MBA60
* Mumbai traffic being an unavoidable problem for the this association of dabbawalas is already dealing well with the Mumbai traffic problem they are making appropriate use of the local trains and they are effective team of members to reach there tiffin boxes on time to their customers
*. Natural calamities
As we know Mumbai faces a tough time due to the natural calamities especially in the season of rains to effectively deal with this problem the Mumbai dabbawalas should build an active chain of people who can cover their own areas during the times of floods this will help the dabbawalas to reach the tiffin boxes to the respective areas even in the time of disruption
* Two dabbawalas per group
In order to avoid the delay or skip of delivery of tiffin boxes inn case of any accident or uncertainty, the dabbawalas have built a stronger network amongst themselves where in, in case of such uncertainties the dabbawalas near by to that area will deliver the tiffin box to the customer this will help them avoid the skip of delivery
* Less education
The dabbawalas undergo training wfeee in they are thought how to carry out their job
They are also briefed about the locations so that there is no problem ij navigating.
New customer acquisition
They mainly work on the basis of word of mouth promotion
Hence this is how they aquire jew customers
* No promotional offers
Their main attraction is in their accuracy of work hence they do not need any promotional offers
*
Aishwarya Tadasad
USN 2GI18MBA02
Problems and solution:
1.Increasing mumbai traffic: the traffic cannot be avoided so the experienced people from the group can conduct programs to help handle the traffic efficiently.
2: Natural calamities: the distance covered by each dabbawalla can be minimized so in flood situation it will be helpful for them to do their job
3. Nuclear families : as in nuclear families both people will be working, they can tie up with the mess
4. Less education and avoiding traffic and railway bridge rule: One way of looking at this is to training the dabbawalas and devising a model to compare the performance on regular bases to keep them upgraded about the necessary changes, this way education requirement gets eliminated and all have the same training and skill set.
5. No promotional offers: Here employees having experience of 7-10 years are only considered as managers.
Employees salary depends on how much customers they are able to fetch on their own, in near future this may create problem to dabbawalas because without promotion no employees like to work for long duration
6. customer request to outsource cooking: If both the husband and wife are working then they may nt get sufficient time for cooking so their is a request for dabbawalas to come up with this service also
If they can't cook atleast they can hire someone who coooks for them
They can have a tie up and their business can expand
7. Internet and mobile based backend service: the dabbawalas are not updated. If the start using the technology they may still reach faster ie if any customer is out of station they can inform in advance and save their time
Priyanka J
USN 2GI18MBA39
1. Increased Mumbai Traffic - Though the Mumbai traffics are inevitable, dabbawalas could be provided with motorbikes or carrier vehicles on rent basis to reduce operating costs.
2. Natural Calamity- Dabbawalas could use social media to communicate any delays or delivery time variations to their customers or even unavailability of services in situations like natural calamity.
3. Less Education - Dabbawalas could be trained in abiding to traffic rules, making use of social media to promote their services. Training should be also made in maintaining their health as they have to carry heavy lunch boxes and travel long distances in Mumbai’s crowds.
4. Not Interested In Cooking - The organisation can recruit women/men who very well know cooking variety of dishes to increase number of deliveries than the actual numbers. This will rise their income as well.
5. Fast Food Culture - Collaboration could be made with emerging fast food joints which will lead to more delivery numbers and also fast food joints can have greater reach. It’s a win- win strategy.
6. Internet Based Services- Dabbawalas must be trained to use latest technology like online payments.
Providing proper instruction and training for the dabbawalas on traffic signals n train rules.Mumbai dabbawalas should have to set a target on providing tiffins to the customers.for the those people who have culture of fast food for them dabbawalas can expand their business by cooking their own food and supplying to the employes working in the organisation.so that employee will be get quality food and dabbawalas will get to expand their business...
Prakash N
2GI18MBA38
Roshan kurdekar
2GI18MBA43
Roshan kurdekar
2GI18MBA43
A collecting dabbawala, usually on bicycle, collects dabbas either from a worker’s home or from the dabba makers. As many of the carriers are of limited literacy, the dabbas (boxes) have some sort of distinguishing mark on them, such as a colour or group of symbols. Lunch boxes are usually marked in several ways: (1) abbreviations for collection points, (2) colour code for starting station, (3) number for destination station and (4) markings for handling dabbawala at destination, building and floor. The dabbawala then takes them to a designated sorting place, where he and other collecting dabbawalas sort the lunch boxes into groups. The grouped boxes are put in the coaches of trains, with markings to identify the destination of the box. The markings include the railway station to unload the boxes and the destination building delivery address. At each station, boxes are handed over to a local dabbawala, who delivers them. The empty boxes are collected after lunch or the next day and sent back to the respective houses. Dabbawallas tend to belong to the Varkari sect of Maharashtra and consider Tukaram’s teachings of helping each other to be central to their efficiency and motivation. The service is almost always uninterrupted, even on the days of severe weather such as monsoons. Since 1890, when the dabbawalas formally came into existence, none of them had ever gone on strike until 2011 when the members decided to head towards Azad Maidan to support Anna Hazare in his campaign against corruption. Each dabbawala, regardless of role, is paid around 8,000 rupees per month (about US$131 in 2014). Between 175,000 and 200,000 lunch boxes are moved each day by 4,500 to 5,000 dabbawalas, all with an extremely small nominal fee and with utmost punctuality.
A good discussion. Few points as case moderator
1.Dabbawalas now have PR wing
2. They earn money by delivering lectures
3.They do small parcel and courier service.
4.They have their own website
Akshata N
USN -2GI18MBA05
. Mumbai dabbawala is integral part of Mumbai as life without them is inconvincible . The work on coding system that helps them to aviod any mistakes. The service is carried within a timeframe nearly 6 hours everyday, 6 days every week .
.In a nuclear families both people will be working they can tie up.
. Promoting by the performance and expierence .
. Fast food culture and customized boxes.
. Conducting training to each dabbawala to acknowledge them.
. Instead of two dabbawala to group hey can reduce to one , it's time saving.
. They work on coding system which aviods to help mistakes .
Prajwal B. G.
2GI18MBA37
In the world of technology, the dabbawala is working without use of any technological advancement. May be using some of the technological tools they also can improve their working system which can reduce time as well as workload.
People working with them are not really educated ,most of them are semi-literate so they only read the code n identity where to deliver the dabba. May be they can improve that and educate those people by giving them enough knowledge.
Mumbai is the place where in one can face lot of difficulties in form of climate, rains , traffic etc in this situation dabbawalas can open up various branches which will be locating in such a place that it should cover the maximum customer which will help to reduce time and pressure.
Vittal SB
2GI18MBA59
The solution for.. fast food culture & customized boxes they can tie up with the different caterers to serve varieties of meal for examples diet food,fast food,Chinese or continental food also
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